❓WHAT HAPPENED: U.S. Immigration and Customs Enforcement (ICE) plans to open a call center to assist law enforcement in locating unaccompanied migrant children.
👤WHO WAS INVOLVED: ICE, private contractors, law enforcement agencies, and unaccompanied migrant children.
📍WHEN & WHERE: The call center is planned to open in Nashville, Tennessee, by March, reaching full capacity by June.
🎯IMPACT: The center will handle up to 7,000 calls daily, with technology integration to streamline operations.
U.S. Immigration and Customs Enforcement (ICE) is launching a new call center to support law enforcement in locating unaccompanied migrant children. This week, the Department of Homeland Security (DHS) released a Request for Information (RFI) emphasizing the “immediate need” for a center equipped with cutting-edge, data-driven tools.
Located in Nashville, Tennessee, the center will run around the clock and manage 6,000 to 7,000 calls each day. The site is slated to launch by March and hit full operations by June. ICE is consulting contractors on potential tech integrations that could merge partner and migrant data to boost performance.
This development unfolds against the backdrop of wider conversations on immigration enforcement. Nashville hosts CoreCivic Inc., a for-profit prison company that’s seen strong financial growth lately. Companies such as Palantir have also landed ICE deals for tech support, like a $30 million database to speed up detentions and removals.
The initiative fits into the Trump administration’s push to tackle illegal immigration and its consequences. The former Biden-Harris government lost huge numbers of unaccompanied minors, who were often placed with dubious sponsors, with fears that many have been trafficked or otherwise exploited. The Trump administration has made tracking them down a priority, with thousands already found.
Join Pulse+ to comment below, and receive exclusive e-mail analyses.