The District of Columbia has initiated a lawsuit against the e-commerce giant Amazon, alleging the company secretly halted its fastest delivery service in two predominantly black Washington neighborhoods while continuing to charge these residents for Prime membership. Filed in the District of Columbia Superior Court, the complaint claims Amazon’s Prime service, which costs $139 annually or $14.99 monthly, does not provide its promised expedited deliveries, including one-day, two-day, and same-day options to a large swath of Northeast and Southeast Washington, D.C.—both areas which have seen waves of retail thefts and violent crime, including deadly carjackings.
Instead of using its fast delivery network of vehicles and drivers, Amazon outsources deliveries to third-party services such as UPS and the U.S. Postal Service. Though Amazon cited driver safety issues for this change, the suit argues the company failed to inform affected Prime members in those neighborhoods, resulting in slower deliveries.
District of Columbia Attorney General Brian Schwalb highlighted the financial implications: “Amazon is charging tens of thousands of hard-working Ward 7 and 8 residents for an expedited delivery service it promises but does not provide.” Schwalb stressed that while operational changes are within Amazon’s rights, the company cannot devalue memberships based on geographical distinctions.
The lawsuit points out that the two neighborhoods have around 50,000 Prime members, making up nearly half the local population. These residents have reportedly ordered over 4.5 million packages in the last four years, heavily relying on Amazon due to fewer local services and retail outlets. Before the alleged exclusion, over 72 percent of Prime packages in these areas were delivered within two days, dropping to 24 percent afterward. Conversely, other city areas maintained a 75 percent two-day delivery rate.
District officials are seeking court intervention to prevent deceptive practices by Amazon and to secure financial restitution for affected members, alongside civil penalties. This legal action follows a previous antitrust suit against Amazon filed by the Federal Trade Commission (FTC) and 17 state attorneys general.